Shipping/Returns

Shipping

 

3-7 Days 
Australia + New Zealand      Free shipping over $100 
                                                Standard $15  Shipping under $100 
3-10 Days 
Rest of world $20
Fast Track 
Rest of world $ 40 

 

All deliveries are traceable, tracking number will be provided upon an emailed notice of dispatch. 

We do not provide insurance. If you wish to insure your order, please email us at sales@amyeliav.com.au 

Orders are dispatched within 48 hours of placement unless it is specified in the product description as made to order or custom. 

Made to order and custom pieces  

Please allow up to 2 weeks for production and dispatch.

We will always give you an exact timeframe after you place an order.  

If you have any questions please email us at sales@amyeliav.com.au 

 

Import Charges.

If you are purchasing from outside of Australia, please be aware of the potential duties and taxes that may apply, we do not cover these charges as it depends on the import legislations of your country. 

Returns. 

Exchanges can be made within 14 days of dispatch, under the condition that it is unused, undamaged, and the swing tag is still intact. Please let us know the reason of exchange, may it be colour, style, sizing. We will then be in touch regarding how to proceed with exchange or issuing a store credit. The cost of returning a shipping for exchange will be at the buyer's expense.

No refunds or Exchanges will be given on custom made orders, Please read description carefully 

In the case of returning an item you believe to be faulty, please contact us at sales@amyeliav.com.au explaining the fault and we will assess the fault with regards to if it is misuse or incorrect care. If an item is deemed faulty, we will proceed to either repair or exchange.